FAQs

1. What type of jewelry do you offer?

We specialize in elegant, everyday jewelry crafted from high-quality sterling silver and delicately accented with pearls. Our designs combine timeless beauty with modern simplicity — perfect for women who appreciate effortless elegance.

2. Where is your store based?

Our online store is registered in Abu Dhabi, United Arab Emirates. We currently serve customers across the UAE and internationally.

3. Do you offer free shipping?

Yes! We provide free standard shipping on all orders.

4. How long will my order take to arrive?

Our standard delivery time is 5–7 business days after your order has been processed. You’ll receive a confirmation email with tracking details once your package ships.

5. How can I track my order?

After your order is shipped, you’ll receive an email with a tracking number and a link to monitor your delivery status in real time.

6. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and selected local payment options available in the UAE. All transactions are processed securely.

7. Can I return or exchange my order?

Yes, we want you to love your purchase!

If your item arrives damaged or defective, you may return or exchange it within 7 days of delivery at no cost.

For returns or exchanges between 7–30 days due to personal reasons (e.g., change of mind), customers are responsible for the return shipping fee.

Please note that items must be unused and in original packaging.

8. How do I start a return or exchange?

Please contact our customer service team at abasichenglong@gmail.com with your order number and a brief explanation. We’ll guide you through the simple return process.

9. Do you offer any discounts?

Yes!

First-time customers and newly registered members receive 10% off their first order.

Additional promotions and discount codes will be announced on our website and social media pages, so stay tuned!

10. Do you ship internationally?

Yes, we do. International shipping times may vary depending on destination. All international orders include tracking information for your convenience.

11. Are your jewelry pieces hypoallergenic?

Absolutely. Our pieces are made with sterling silver and are nickel-free, making them suitable for most skin types, including sensitive skin.

12. How should I care for my silver and pearl jewelry?

To maintain the shine and beauty of your jewelry:

Avoid contact with perfumes, lotions, or harsh chemicals.

Store your pieces separately in a soft pouch or jewelry box.

Gently clean with a soft cloth after each wear.

13. Can I cancel or change my order after placing it?

You can cancel or modify your order within 12 hours of placing it. After that, the order may already be processed for shipment. Please contact us as soon as possible at abasichenglong@gmail.com.

14. Do you offer gift wrapping or personalized notes?

Yes! We offer complimentary gift wrapping and you can include a personal message with your order — perfect for birthdays, anniversaries, or special occasions.

15. How can I contact your customer service team?

You can reach us via email at abasichenglong@gmail.com or through our Contact Us page. We typically respond within 24 hours (business days).

16. How will I know if my order is confirmed?

Once you place your order, you’ll receive an email confirmation summarizing your purchase details. If you don’t see it, please check your spam or promotions folder.

17. Do you offer custom or made-to-order pieces?

At the moment, we focus on ready-to-wear designs. However, we are exploring personalized jewelry options in the near future — stay tuned for updates!

18. Is my personal information secure?

Yes. We value your privacy and use secure encryption technology (SSL) to protect your data during transactions. We never share your personal information with third parties.